This is the Privacy Policy for Springwools Ltd. and applies to our website www.springwools.com.

At Springwools we want to provide the best possible experience while using our website and at the same time respect your privacy and the information you share with us. The purpose of this Privacy Policy is to give you information and understanding of the information we collect, how we use that information and your rights in this regard.

In addition to this Privacy Policy, you may also be interested in reading our website Terms & Conditions.

You must be over 18 to register for an account with Springwools, place orders with Springwools or subscribe to our email newsletters. Springwools do not collect information on persons under the age of 18.

1. Types of information collected

Personal Data

Personal Data is information that can be used to identify you. This includes your name, email address, billing address, postal address and telephone numbers.

Non-Personal Data

Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.

2. Why we may collect the Information

Why we collect Personal Data

• To provide you with goods and services you have ordered. This will involve sharing your personal data with our logistics and shipping partners
• To contact you regarding your order
• To respond to communications
• To offer competitions
• To inform you of promotions/events etc.

Why we collect Non-Personal Data

• Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience
• Estimate audience size and usage patterns
• Store user preferences so you can customise the site
• To track return visitors

3. How we collect the information

Personal Data

Register for our Site Functionality

When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order.

We collect the following:

• Email
• First Name/Last Name
• Address Details
• Phone number
• Password details. These are encrypted and not accessible by Springwools
• Order History Details
• Product Wish list details

Complete an Order

During the order process we collect the following information:

• Email
• First Name/Last Name
• Address Details
• Mobile Phone Number
• Order Details

Making a Payment

Global Payments
Our website uses Global Payments (formerly Realex) for securely accepting credit card payments. We never record your credit card details in our database, but pass these details on to Realex Payments. More information about Global Payments can be found here: https://www.realexpayments.com

PayPal
Our website accepts payment via PayPal. We never record your credit card details in our database but we do pass these details on to PayPal. More information can be found here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

Contact Forms

Data supplied via contact forms are recorded in our database. We reply to all contacts made directly through email. Examples of forms included in our website include:

• Contact Us
• Newsletter Signup Form

Data collected via these forms include:

• Name
• Email Address
• Message info
• Contact number

Email Marketing

We use Mailchimp to engage with our customers via email. A customer may subscribe to our email via:

• the checkout process
• contact us forms
• sign up to newsletter
• create an account/register

The data collected includes:

• name
• email address
• order history
• wish lists
• abandoned baskets

We put an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.

Non-Personal Data

Google Analytics

We record all activity on our website with Google Analytics. This helps us to analyse the performance of the website and is essential to understand our business.

Third Party Tracking Tools

• Facebook Pixel Code
• Google Tag
• Google Ad Services
• Doubleclick.net
• Adroll.com

4. Customer Rights

Under the Data Protection Acts 1988 & 2002 the customer has a number of rights including

• Right of access
• Right to Rectification
• Right of erasure
• Right of data portability

5. Changes to Privacy Statement

Any changes to the Privacy Statement will be posted on this website www.springwools.com

6. Contact Us

Any questions, comments or queries regarding this Privacy Statement should be addressed to orders@springwools.com