Online Returns
If it turns out that a yarn you ordered online isn't as you expected or was ordered in error, we are happy to accept returns within 14 days of our dispatch date and 20 days for international sales.
Returns must be sent using a courier/parcel/postal service with tracking, at customers expense.
Your statutory rights will be honoured for such returns received back to Springwools Ltd. within 14 days. A credit/exchange of goods will also be offered.
All refunds are calculated less the actual carriage cost. Springwools pays more towards carriage than the advertised rate, as the additional charge is offset against your purchases.
Should your order be returned to us due to non-delivery (i.e. returned marked "Not Collected", "Uncollected" or similar by the carrier) we offer a refund less the actual carriage cost, plus any shipping charges and costs of carriers for returns plus credit card or Paypal charges, commissions and fees. If there is an error or shortage in your order Springwools must be notified within 7 days of receipt of delivery.
In the unlikely event that goods are not of merchantable quality we will send a carriage free postal label for the return of these goods to us for inspection. A replacement product will be offered if the goods are deemed unfit for purpose..
Carriage will not be refunded on unsanctioned returns to Springwools Ltd. Please contact our office to arrange any return of goods.
Restricted Returns
Certain goods, such as buttons, books, patterns, needles, crochet hooks, accessories, sale items, special orders, or custom labels are not eligible for return
Springwools Shop Returns Policy
In addition to your Statutory Rights, we're happy to accept returns within 30 days of purchase, provided yarn is unused, and we still have the same dye lot in stock. We offer an exchange or credit note for such returns.
Please keep your receipt. Without it, we can't verify the price you paid and so can only offer an exchange/credit to the value of the item's lowest recent sale price. Sorry!
We cannot accept returns of yarn quantities over one kilo, buttons, books, patterns, needles, sale items, or special orders.
Returns, Exchanges and Refunds are not available on Sale, Reduced or Discontinued price items.