Terms & Conditions

Privacy Policy - Updated

• We do not supply or share any of your details to 3rd parties (except where required to do so for legal or fiscal reasons) 
• We only keep the information that you provide us with.We do not add to that information.
• We will gladly provide you with full details of any data we hold, personal to you.
• You may request deletion or amendment of any such information.
• You may unsubscribe from our mailing list at any time.
• Access to our systems is limited to Springwools staff (as appropriate and relevant), our auditors and revenue officials where legitimately and legally relevant, reputable and licenced software companies for servicing and maintenance reasons only.
• When you make payment on our website (via Paypal or Realex) we do not see, or have access to, or store, any of your credit/debit card or bank details.
• We are in full compliance with payment card industry data security standards (PCI DSS)
• The data you provide to us is protected using Secure Socket Layer (SSL) technology.
• By continuing to use our website you agree to these updated terms and privacy policy

Ordering

Orders can be placed online using a credit or debit card. When you have selected the items you wish to buy and added them to your shopping bag, click Checkout and follow the instructions for a straight forward purchase. You can register as a customer, or checkout without registering – whichever you’d prefer. Registering means that your details are securely stored for future shopping on springwools.com. You can order over the phone if you’d prefer by calling (01) 4509134 (International: 00 353 1 4509134) between 9am -5.30pm Monday-Friday, or 10am-4pm Saturday (GMT). Please note that telephone orders placed through our shop are treated as in-store purchases, and prices and special offers may vary between online and in-store purchases.

We reserve the right to use whatever delivery / shipping / courier / postage method appropriate to your order, location, quantity, value and or weight, this includes postage stamps for smaller items.

Cancelling an order: Should you wish to cancel an order before it is dispatched we will refund you the order amount less a 5% cancelation fee.

Returning Goods: Please refer to Returns Policy

Payment

We accept all major credit and debit cards, such as Visa, Mastercard and Laser for orders placed online. By placing an order, you consent to payment being charged to your debit/credit card account. Payment will be debited and cleared from your account before the dispatch of the goods to you. We accept direct bank transfer payments, cheque payments and postal orders for orders placed by telephone. Payment in full must be received before your telephone order is considered placed and can be dispatched.

Payment Security

Online credit and debit card payments are securely processed through Realex Payments, a leading European online payment gateway, headquartered in Dublin with offices in London and Paris. Through Realex, Springwools provides buyers with the same superior payment security as multinational companies such as Virgin Atlantic, VHI Healthcare, Party Poker, Daft.ie, Aer Lingus, AA Insurance and more – all of whom use the Realex Payments system. As all credit and debit card details are processed to the highest security standards, Springwools has no access to your credit or debit card details when you place an online order – these are kept top secret. As such, any additional charges for split delivery/additional goods you may request after your order is placed cannot be charged using your already-supplied payment information. Additional charges can only be added to your order if you telephone Springwools to verify your credit or debit card details. Please be assured that all payment information provided over the phone to Springwools is handled with the highest levels of security. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Prices

Springwools product and delivery prices and special offers can vary in-store and online. Unless otherwise stated, the prices quoted include VAT but exclude delivery costs which will be added at checkout. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.

Shipping

Orders are sent using An Post. Small international orders dispatch by regular post, and larger international orders by Priority Parcel Post. Springwools reseves the right to choose alternative shipping methods including postage stamps for smaller items.

Offers & Promotions

• All promotions are subject to availability and strictly non-transferable.
  
• We reserve the right to change or withdraw offers, promotions or sale items at any time and without prior notice.
  
• Coupon codes cannot be used in conjunction with gift vouchers or any other promotion or offer, including multibuy deals, other coupon codes, sale items and clearance stock.
  
• Coupon codes are valid for one use per customer. There can be no cash alternative.
  
• All coupons are and shall remain the property of Springwools and are not for re-sale or publication.
  
• Sales prices are valid only for transactions made whilst the sale period is live.
  
• Returns, Exchanges and Refunds are not available on Sale, Reduced or Discontinued price items
• Promotions for "Mystery" products (eg. Mystery Sale Packs) are offered on the basis that the customer agrees to purchase products of description and value unknown (RRP of products to be no lesser than price paid). Returns, exchanges and refunds are not available for such promotions.
  
• Offer expiry times on all offers and promotions are final.

Availability

All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email or telephone and you will have the option either to wait until the item is available (unless it has been permanently discontinued) or to cancel your order. Any order placed by you constitutes an offer to purchase goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation. You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the goods ordered by you from springwools.com.

Disclaimer

It shall be your responsibility to ensure that any products, services or information available through Springwools meet your specific requirements. We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date. All drawings, images, descriptive matter and specifications on springwools.com are for the sole purpose of giving an approximate description for your general information only and should be used only as a guide. Every effort is made to keep information regarding stock availability on the website up to date. However, we do not guarantee that this is the case, or that stock will always be available. Springwools will not be liable to you if the website is unavailable at any time. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.

Registration

By registering on springwools.com you undertake:

• That all the details you provide to us for the purpose of registering on the website and purchasing are true, accurate, current and complete in all respects.
• To notify us immediately of any changes to the information provided on registration or to your personal information.
  
• That you are over 18 or if under 18 you have a parent or guardian's permission to register with and purchase from Springwools.
  
• To only use the website using your own username and password.
  
• To make every effort to keep your password safe.
  
• To change your password immediately upon discovering that it has been compromised.
  
• To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them.
  

We reserve the right to terminate an agreement formed with you and to suspend or terminate your access to the website immediately and without notice to you if our Terms & Conditions are breached, or if we suspect you have engaged, or have in anyway been involved, in fraudulent or illegal activity on our website.

Communications

You shall be responsible for ensuring the accuracy of the contact information provided by you at checkout/registration. It is the duty of the customer to ensure that all contact information provided at time of checkout/registration is correct. The customer permits Springwools to contact them in relation to their order using any of the contact information provided at checkout/registration. Springwools does not accept responsibility for emails, text messages or telephone calls that are not received by the customer due to inaccurate contact information being provided by the customer, or due to the customer failing to access their emails, text messages or telephone calls. Springwools does not accept responsibility for orders that become lost, redirected or delayed due to a customer supplying incorrect contact information. Springwools does not accept responsibility for orders that are returned due to non-collection (i.e. returned marked "Not Collected", "Uncollected" or similar by the carrier). The customer accepts responsibility to be present at the Delivery Address provided to accept parcels, or to contact carrier in the event of non-delivery. Where a customer requests that a returned parcel be re-dispatched, the customer accepts responsibility to incur the actual cost of re-dispatch (this can be considerably more than the discounted p&p prices offered for online sales).

Overseas Orders

Orders dispatched to addresses in Ireland are usually received within a day or two. Orders dispatched to addresses in the UK and Europe are usually received within 10 days. Orders dispatched to addresses in the USA and Canada are usually received within 14 days. Orders dispatched to other parts of the world can take up to 30 days. Goods dispatched outside of Ireland by Springwools they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer is responsible for payment of any such duties and/or taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. Springwools is not liable for any breach by you of any such laws.

Missing in Transit

In the unlikely event that a parcel is not delivered in a timely fashion you may submit a claim to us for refund or replacement. Within the EU; claims will only be entertained 60 days after despatch date. Rest of the world; claims will only be entertained 90 days after despatch date.

Intellectual Property

The content of the website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Springwools moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website. You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content. No licence is granted to you in these Conditions to use any of our trade marks or those of our affiliated companies. Goods sold by us and Website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.